Referral Coordinator
Full Time • GSCC - Ardmore Area
Benefits:
- Free uniforms
- Health insurance
- Paid time off
- Vision insurance
About Good Shepherd Community Clinic
At Good Shepherd, we believe care does not stop when a patient leaves the exam room.
It continues long after the patient leaves.
It continues until patients receive the care they were referred for and every loop is fully closed.
It continues long after the patient leaves.
It continues until patients receive the care they were referred for and every loop is fully closed.
We exist so that the working poor and others who lack access to healthcare can receive quality care and improved health outcomes. Our vision is simple and bold: To show the world what care should feel like.
The Heart of This Role
- The Referral Coordinator ensures patients receive the specialty, diagnostic, and support services they are referred to without confusion, delay, or missing information.
- This role is essential to continuity of care. Referral Coordinators track referrals from start to finish, communicate with patients and outside providers, and make sure critical information makes its way back to the care team.
- This is not just paperwork.
- It is coordination, communication, and follow-through that directly impacts patient outcomes and trust.
What This Role Looks Like, Day to Day
In this role, CONNECTION means:
- You communicate clearly with patients about referral appointments, locations, and expectations.
- You reduce anxiety by explaining what happens next and who to contact with questions.
- You collaborate closely with care teams to remove barriers to care.
- You treat each referral as a real person waiting for services, not a task to check off.
OWNERSHIP means:
- You track referrals through completion and follow-up.
- You ensure referral documentation is accurate, timely, and complete in the EHR.
- You close referral loops by obtaining consult notes or confirmation from outside providers.
- You identify delays or incomplete referrals and escalate appropriately.
- You support quality and compliance standards through consistent documentation and follow-through.
Who Thrives Here
This role is a great fit for someone who:
- Is highly organized and detail-oriented
- Enjoys tracking, follow-up, and completion
- Communicates confidently with patients and providers
- Can manage high volumes without losing accuracy
- Believes follow-through is essential to good care
Why People Choose Good Shepherd
People come to GSCC because they want their work to matter.
If you believe care does not end at the visit,
If you take pride in closing loops and following things through,
If you want to help patients access the care they need,
If you take pride in closing loops and following things through,
If you want to help patients access the care they need,
We would love to meet you.
Compensation: $17.00 - $28.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The Good Shepherd Community Clinic, Inc. has grown from the original Tuesday night volunteer clinic in a small rental house only treating 85 patients, to a full-time, comprehensive Community Health Center caring for more than 9,600 medical and dental patients.
Today, our vision is to transform healthcare delivery by empowering each other, inspiring change, and building healthy people. The GSCC Team is committed to promoting patient wellness with an emphasis on prevention as well as education on important health factors like nutrition, disease self-management and physical activity. Evidence of this commitment to "build healthy people" can be seen in the way we practice.
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Paid Time Off
Paid Time Off
Hourly (Non-Exempt) Team Members have the potential to earn up to 144 hours of PTO each year, based on hours worked. Salaried (Exempt) Team Members accrue up to 189 hours of PTO each year, with 7.26 hours added per pay period. In addition to PTO, all team members receive 10 paid holidays each year that do not come out of the PTO bank.
Schedule
1.5 Hour Lunch Break | M-F or M-Th Schedules | 1/2 Day Friday
Loan Repayment
National Health Service Corps (NHSC) Loan Repayment Program for Qualified Team Members.
Retirement Fund
GSCC Automatically Contributes 2% Per Paycheck.
Even if You Don't!
Insurance
GSCC Covers:
100% of Team Member's BCBS Plan (Silver)
75% of Team Member's Dental/Vision
Additional Insurance
$30,000 in Life Insurance Provided for the Team Member | Long-Term Disability | Federal Malpractice for Providers